Redkey Express FAQ's

Have questions about Redkey Express? You’re in the right place. Our FAQ page is designed to give you clear, concise answers about our services—including local and regional deliveries, warehouse and distribution solutions, dedicated FTL and LTL transportation, and specialized courier options for Greater Cincinnati and surrounding areas.


Whether you’re curious about scheduling, pricing, service areas, or how to get started, these answers will help you understand how Redkey Express keeps shipments moving safely, quickly, and reliably. If you don’t find what you’re looking for here, our team is always ready to assist with personalized support.

  • How do you charge for your delivery services?

    Our pricing is calculated based on mileage, urgency, time of day, and equipment type.

  • What areas do you serve?

    Redkey Express is headquartered in Cincinnati, Ohio and is a regional carrier that ships across the continental United States. 

  • Can I track my shipment?

    Yes, you can track status updates for your shipment through the customer portal. You can also opt-in for email notifications when your shipment is confirmed, picked up, and delivered. Go here to track your shipment.


  • How do I know which service offering best meets my shipping needs?

    Our team of experts will be able to determine exactly what you need and can provide a complete rundown of customized shipping solutions. Give us a call to learn how we can deliver the best possible shipping solutions for you and your company. We’re here for you 24/7. Our number is 513-315-5728. 

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  • Can I get a quote online for my delivery?

    Yes, please fill out our “get a quote” form here and a Redkey Express team member will contact you with your custom quote.

  • What kind of vehicles do you have?

    Redkey Express operates a versatile fleet to handle shipments of all sizes and types. Our fleet includes box trucks, cargo vans, stakebed trucks, Class A and Class B trucks, 53-foot dry vans, tractor trailers, and flatbeds—giving us the flexibility to deliver everything from small packages to oversized or palletized freight efficiently and reliably.

    See our fleet page here.

  • What are your delivery service hours?

    Redkey Express is a 24-hour delivery service. We offer solutions to your same-day shipping needs, 24 hours a day, 7 days a week, 365 days a year.

  • How do I schedule a delivery?

    Scheduling a delivery is simple; you can place an order online through our customer portal here. Or you can call our dispatch team 24/7 to schedule your delivery at 513-315-5728.

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  • What information do I need to schedule a delivery?

    You will need to provide the pickup and delivery location, your order number for the shipment, the time and date that the shipment will be ready, and the required order type. 

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